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FAQ

    Payment

  1. I do not live in the Netherlands. Is it possible to transfer money into your bank account?

  2. Can I pay with PayPal or credit card?

  3. Have you received my payment?

  4. Is paying online on the website secure?

    5. Shipment

  5. How much are the shipping costs of my order?

  6. Can I visit you?

  7. How do I make sure I get my order as quick as possible?

  8. Can Dreadspullen send me an email when my payment has been received, or if the order has been shipped?

  9. I have transfered the money. How long will it take before I get my dread stuff?

  10. On the envelope / box I see lower shipping costs than I payed. What's that about?

    11. Product returns

  11. Can I return products?

  12. Something is wrong with the order I received. Now what?

    13. Changements to existing orders

  13. I have placed an order, but I want to add or remove products. How can I do this?

  14. I have placed my order, but I would like to use a different payment method. How do I do that?

  15. I have payed for the order, but I want to cancel it. What should I do?

  16. I've placed an order, but the shipping address is not correct. What should I do?

    17. Website

  17. When I add something to my cart it remains empty. How is this possible?

  18. For how long will my shopping cart be valid?

  19. I did not receive an order confirmation by email. Now what?

  20. How do I change my password?

  21. How do I upload my photos?

  22. I have a new email address, shipping address or telephone number. What should I do?

  23. Why do you discourage using a Hotmail, MSN or Live email address?

    24. About products

  24. Are all product suitable for vegetarians and vegans?

    25. Miscellanious

  25. How should I maintain my dreadlocks?